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	<title>Keysplash Creative</title>
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	<link>http://keysplashcreative.com</link>
	<description></description>
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		<title>Dr. Spock Says Buy Cheer Laundry Detergent</title>
		<link>http://keysplashcreative.com/dr-spock-says-buy-cheer-laundry-detergent/</link>
		<comments>http://keysplashcreative.com/dr-spock-says-buy-cheer-laundry-detergent/#comments</comments>
		<pubDate>Thu, 26 Aug 2010 01:39:19 +0000</pubDate>
		<dc:creator>Susan Gunelius</dc:creator>
				<category><![CDATA[Advertising]]></category>
		<category><![CDATA[Blog]]></category>
		<category><![CDATA[classic ads]]></category>
		<category><![CDATA[classic commercials]]></category>
		<category><![CDATA[funny commercials]]></category>
		<category><![CDATA[vintage commercials]]></category>

		<guid isPermaLink="false">http://keysplashcreative.com/?p=2046</guid>
		<description><![CDATA[I love old ads, and when they include a Star Trek reference, they&#8217;re hard to resist.  When I stumbled across the television commercial below from 1969 featuring a Dr. Spock lookalike hyping Cheer laundry detergent, I laughed out loud.  No doubt this would be a copyright lawsuit in the making today.
  Find more videos [...]]]></description>
			<content:encoded><![CDATA[<p>I love old ads, and when they include a Star Trek reference, they&#8217;re hard to resist.  When I stumbled across the television commercial below from 1969 featuring a Dr. Spock lookalike hyping Cheer laundry detergent, I laughed out loud.  No doubt this would be a copyright lawsuit in the making today.</p>
<p><embed wmode="opaque" src="http://static.ning.com/socialnetworkmain/widgets/video/flvplayer/flvplayer.swf?v=201008181759" FlashVars="config=http%3A%2F%2Fwww.adgabber.com%2Fvideo%2Fvideo%2FshowPlayerConfig%3Fid%3D546804%253AVideo%253A190475%26ck%3D-&amp;video_smoothing=on&amp;autoplay=off&amp;hideShareLink=1&amp;isEmbedCode=1" width="456" height="344" bgColor="#FFFFFF" scale="noscale" allowScriptAccess="always" allowFullScreen="true" type="application/x-shockwave-flash" pluginspage="http://www.macromedia.com/go/getflashplayer"> </embed> <br /><small><a href="http://www.adgabber.com/video/video">Find more videos like this on <em>AdGabber</em></a></small></p>
<p>What do you think?</p>
<p>If you can&#8217;t view the above video, you can see it <a href="http://www.adgabber.com/video/startrekcheertvcommercial1969u-1">here</a>.</p>


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		<title>Geek Squad Feels Your Pain</title>
		<link>http://keysplashcreative.com/geek-squad-feels-your-pain/</link>
		<comments>http://keysplashcreative.com/geek-squad-feels-your-pain/#comments</comments>
		<pubDate>Tue, 17 Aug 2010 02:32:13 +0000</pubDate>
		<dc:creator>Susan Gunelius</dc:creator>
				<category><![CDATA[Advertising]]></category>
		<category><![CDATA[Blog]]></category>
		<category><![CDATA[Copywriting]]></category>
		<category><![CDATA[creative advertising]]></category>
		<category><![CDATA[creative copywriting]]></category>
		<category><![CDATA[geek squad]]></category>
		<category><![CDATA[great ads]]></category>
		<category><![CDATA[print advertising]]></category>

		<guid isPermaLink="false">http://keysplashcreative.com/?p=2038</guid>
		<description><![CDATA[Kudos to Geek Squad who approved a funny set of print ads that hits home to just about anyone who has ever used a computer.  The creative comes from the Miami Ad School in Madrid, Spain.
I laughed out loud when I saw these and could completely relate.  I also love Victor Javier Blanco&#8217;s brilliant sub-copy, [...]]]></description>
			<content:encoded><![CDATA[<p>Kudos to Geek Squad who approved a funny set of print ads that hits home to just about anyone who has ever used a computer.  The creative comes from the Miami Ad School in Madrid, Spain.</p>
<p>I laughed out loud when I saw these and could completely relate.  I also love Victor Javier Blanco&#8217;s brilliant sub-copy, &#8220;Fixed before it gets nasty.&#8221;  I love simple but incredibly effective ads!</p>
<p><img class="alignnone size-full wp-image-2039" style="border: 1px solid black;" title="geek_squad_motherfr" src="http://keysplashcreative.com/wp-content/uploads/2010/08/geek_squad_motherfr.jpg" alt="" width="485" height="229" /></p>
<p><img class="alignnone size-full wp-image-2040" style="border: 1px solid black;" title="geek_squad_pos" src="http://keysplashcreative.com/wp-content/uploads/2010/08/geek_squad_pos.jpg" alt="" width="485" height="180" /></p>
<p><img class="alignnone size-full wp-image-2041" style="border: 1px solid black;" title="geek_squad_sonofa" src="http://keysplashcreative.com/wp-content/uploads/2010/08/geek_squad_sonofa.jpg" alt="" width="485" height="203" /></p>
<p>Which one of the above ads is you?  I have to admit that I&#8217;m a #1.</p>
<p><em>Source: <a href="http://www.frederiksamuel.com/blog/2010/07/geek-squad.html">Adgoodness</a></em></p>


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		<item>
		<title>Improve Your Copywriting with the Red Pen Rule</title>
		<link>http://keysplashcreative.com/improve-your-copywriting-with-the-red-pen-rule/</link>
		<comments>http://keysplashcreative.com/improve-your-copywriting-with-the-red-pen-rule/#comments</comments>
		<pubDate>Thu, 05 Aug 2010 20:46:18 +0000</pubDate>
		<dc:creator>Susan Gunelius</dc:creator>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[Copywriting]]></category>
		<category><![CDATA[KeySplash News]]></category>
		<category><![CDATA[copywriting tips]]></category>
		<category><![CDATA[entrepreneur.com]]></category>
		<category><![CDATA[marketing copy tricks]]></category>
		<category><![CDATA[susan gunelius]]></category>
		<category><![CDATA[writing marketing copy]]></category>

		<guid isPermaLink="false">http://keysplashcreative.com/?p=2023</guid>
		<description><![CDATA[In my book, Kick-ass Copywriting in 10 Easy Steps, I write about how a little trick I call the Red Pen Rule can help you make your marketing copy more effective and more successful.
This week, I wrote an overview of the Red Pen Rule on Entrepreneur.com.  Here&#8217;s a snippet to give you an idea of [...]]]></description>
			<content:encoded><![CDATA[<p><img class="alignleft size-full wp-image-2024" style="border: 1px solid black; margin-right: 10px;" title="Entrepreneur-Red-Pen-Rule-for-Marketing-Copy_200px" src="http://keysplashcreative.com/wp-content/uploads/2010/08/Entrepreneur-Red-Pen-Rule-for-Marketing-Copy_200px.png" alt="" width="200" height="137" />In my book, <em><a href="http://www.amazon.com/gp/product/159918253X?ie=UTF8&amp;tag=keysplash-20&amp;linkCode=as2&amp;camp=1789&amp;creative=390957&amp;creativeASIN=159918253X">Kick-ass Copywriting in 10 Easy Steps</a></em><img style="border: none !important; margin: 0px !important;" src="http://www.assoc-amazon.com/e/ir?t=keysplash-20&amp;l=as2&amp;o=1&amp;a=159918253X" border="0" alt="" width="1" height="1" />, I write about how a little trick I call the Red Pen Rule can help you make your marketing copy more effective and more successful.</p>
<p>This week, I wrote an overview of the Red Pen Rule on Entrepreneur.com.  Here&#8217;s a snippet to give you an idea of what&#8217;s included in the article and discussed in greater detail in my book.</p>
<blockquote><p>&#8220;You don&#8217;t ever want consumers to read or listen to your ad  or marketing piece and think, &#8220;Hurry up and get to the point.&#8221; Instead,  keep your messages short, sweet and succinct, and your results will  prove that the red pen rule works.&#8221;</p></blockquote>
<p>You can follow the link to read the complete article, called <a href="http://www.entrepreneur.com/article/217174#">The Red Pen Rule for Marketing Copy</a>.</p>


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		<title>Read an Excerpt of Blogging All-in-One for Dummies</title>
		<link>http://keysplashcreative.com/read-an-excerpt-of-blogging-all-in-one-for-dummies/</link>
		<comments>http://keysplashcreative.com/read-an-excerpt-of-blogging-all-in-one-for-dummies/#comments</comments>
		<pubDate>Fri, 25 Jun 2010 15:54:59 +0000</pubDate>
		<dc:creator>Susan Gunelius</dc:creator>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[KeySplash News]]></category>
		<category><![CDATA[blogging all-in-one for dummies]]></category>
		<category><![CDATA[blogging books]]></category>
		<category><![CDATA[business blogging]]></category>
		<category><![CDATA[dummies books]]></category>
		<category><![CDATA[susan gunelius]]></category>

		<guid isPermaLink="false">http://keysplashcreative.com/?p=2014</guid>
		<description><![CDATA[An excerpt of my new book is now available on Entrepreneur.com.  The excerpt is about building a buzz with a business blog.  You can read the excerpt here, but here&#8217;s a snippet:
The most powerful aspect of business blogging is the potential to  generate word-of-mouth marketing from the content you publish. If you  can [...]]]></description>
			<content:encoded><![CDATA[<p><img class="alignleft size-full wp-image-2015" style="border: 1px solid black; margin-right: 10px;" title="Entrepreneur_Blogging_All-in-One_for_Dummies_Excerpt_200px" src="http://keysplashcreative.com/wp-content/uploads/2010/06/Entrepreneur_Blogging_All-in-One_for_Dummies_Excerpt_200px.png" alt="" width="203" height="138" />An excerpt of my new book is now available on Entrepreneur.com.  The excerpt is about building a buzz with a business blog.  You can <a href="http://www.entrepreneur.com/marketing/marketingcommunicationscolumnistsusangunelius/article207258.html" target="_blank">read the excerpt here</a>, but here&#8217;s a snippet:</p>
<p><em>The most powerful aspect of business blogging is the potential to  generate word-of-mouth marketing from the content you publish. If you  can engage your audience members and get them talking about your  business, products and services outside of your website, you&#8217;ve hit  marketing gold. </em></p>
<p><em>Blogs are a perfect tool to achieve that goal because  they&#8217;re conversational in nature. They&#8217;re also filled with personality  (at least the good ones are) that encourages readers to participate and  build relationships with the bloggers and businesses behind them.  Relationships drive customer loyalty and create vocal brand advocates  who want to talk about the brands they love and are willing to defend  those brands from criticism. When that conversation moves from your business<span style="color: green;"> </span></em><em> blog and turns into online buzz,  you&#8217;ve achieved a goal that marketing managers dream of.</em></p>
<p>Read the rest <a href="http://www.entrepreneur.com/marketing/marketingcommunicationscolumnistsusangunelius/article207258.html" target="_blank">here</a>.</p>


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		<title>Use the Brand Perception Snap Shot to Develop Your Brand Strategy</title>
		<link>http://keysplashcreative.com/use-the-brand-perception-snap-to-develop-your-brand-strategy/</link>
		<comments>http://keysplashcreative.com/use-the-brand-perception-snap-to-develop-your-brand-strategy/#comments</comments>
		<pubDate>Tue, 08 Jun 2010 16:46:47 +0000</pubDate>
		<dc:creator>Susan Gunelius</dc:creator>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[Branding]]></category>
		<category><![CDATA[marketing strategy]]></category>
		<category><![CDATA[brand development]]></category>
		<category><![CDATA[brand perception]]></category>
		<category><![CDATA[brand perception snap shot]]></category>
		<category><![CDATA[brand strategy]]></category>

		<guid isPermaLink="false">http://keysplashcreative.com/?p=1991</guid>
		<description><![CDATA[One of the tools that I use to help my clients develop a brand strategy is what I call the Brand Perception Snap Shot.  Branding can be a confusing and overwhelming enigma, but the Brand Perception Snap Shotenables you to cut through the clutter and get down to what really matters.
You can take the Brand [...]]]></description>
			<content:encoded><![CDATA[<p><img class="size-full wp-image-1992 alignleft" style="margin-right: 10px;" title="snapshot" src="http://keysplashcreative.com/wp-content/uploads/2010/06/snapshot.jpg" alt="" width="184" height="112" />One of the tools that I use to help my clients develop a brand strategy is what I call the Brand Perception Snap Shot.  Branding can be a confusing and overwhelming enigma, but the Brand Perception Snap Shotenables you to cut through the clutter and get down to what really matters.</p>
<p><strong>You can take the Brand Perception Snap Shot by answering the three questions below:</strong></p>
<ol>
<li>What 5 words would <em>you </em>use to describe your brand <em>today</em>?</li>
<li>What 5 words would <em>your customers</em> use to describe your brand <em>today</em>?</li>
<li>What 5 words do you <em>want to be used</em> in the <em>future </em>to describe your <em>ultimate brand</em> (i.e., when your brand reaches your biggest, pie-in-the-sky goals)?</li>
</ol>
<p>To complete your Brand Perception Snap Shot, simply review the words you used to answer the questions above.  Identify the gaps and successes.  These are the areas you need to focus on as you begin to develop your long-term brand strategy and short-term tactics that will help you reach those pie-in-the-sky goals.</p>
<p><em>Image: <a href="http://www.sxc.hu/photo/903389">stock.xchng</a></em></p>


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		<item>
		<title>The Most Powerful Brands Own a Word in Consumers&#8217; Minds &#8211; Does Yours?</title>
		<link>http://keysplashcreative.com/the-most-powerful-brands-own-a-word-in-consumers-minds-does-yours/</link>
		<comments>http://keysplashcreative.com/the-most-powerful-brands-own-a-word-in-consumers-minds-does-yours/#comments</comments>
		<pubDate>Sun, 30 May 2010 01:18:58 +0000</pubDate>
		<dc:creator>Susan Gunelius</dc:creator>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[Branding]]></category>
		<category><![CDATA[marketing strategy]]></category>
		<category><![CDATA[brand positioning]]></category>
		<category><![CDATA[brand strategy]]></category>
		<category><![CDATA[branding tips]]></category>

		<guid isPermaLink="false">http://keysplashcreative.com/?p=1983</guid>
		<description><![CDATA[When a brand owns a word in consumers&#8217; minds, that brand has been  effectively positioned against its competition.  Think of it  this way: Some of the most recognizable brands in the world &#8220;own&#8221; a word  in consumers&#8217; minds.  Here are some examples from the automotive  industry:

Cadillac = luxury
BMW = performance
Kia = [...]]]></description>
			<content:encoded><![CDATA[<p>When a brand owns a word in consumers&#8217; minds, that brand has been  effectively positioned <em>against </em>its competition.  Think of it  this way: Some of the most recognizable brands in the world &#8220;own&#8221; a word  in consumers&#8217; minds.  Here are some examples from the automotive  industry:</p>
<ul>
<li>Cadillac = luxury</li>
<li>BMW = performance</li>
<li>Kia = affordability</li>
</ul>
<p><img class="alignnone size-full wp-image-1985" title="cadillac" src="http://keysplashcreative.com/wp-content/uploads/2010/05/cadillac.jpg" alt="" width="424" height="245" /></p>
<p>Think of some of your favorite brands.  What word pops into your head  first when you think of those brands?  It&#8217;s very possible that the word  you think of is the same word that the majority of consumers think of  in relation to that brand, and that means the company behind that brand  has done an excellent job of positioning the brand and communicating the  brand&#8217;s message, image and promise to consumers.</p>
<p>Owning a word in consumers&#8217; minds is the ultimate goal for brand managers, and you can do it with your brand, too.<span id="more-1983"></span></p>
<p>Consider how crowded the Internet is these days.  If you market  business online, particularly on the social Web, then  you need to find a way to stand out from the clutter.  Working towards owning a word in people&#8217;s minds, are critical steps to  building brand.</p>
<p>How do you get started?  First, you need to determine what word you  want to own in people&#8217;s minds.  Ask yourself the following questions to  begin to define your brand strategy:</p>
<ol>
<li>What is your brand promise?</li>
<li>Is there is niche that isn&#8217;t being filled that your brand can fill?</li>
<li>How stiff is the competition for the words you might want to &#8220;own&#8221;?</li>
<li>How can you differentiate your brand from others with the word that  you own?</li>
<li>What are your ultimate goals and what word do you need to associate  with your brand to reach them?</li>
</ol>
<p>Branding is a long-term strategy, so it&#8217;s important that once you  define the word you want to own in people&#8217;s minds that you commit to it  for the long haul.  You need to follow the original rules  of branding &#8212; consistency, persistence and restraint &#8212; while  listening to consumers and keeping an eye on your competitors to ensure  your strategy is working.</p>
<p>It&#8217;s possible you might need to rethink your strategy in the future,  but the key to success is getting started by positioning your brand relative to your competition so it gets noticed, remembered, and talked about.</p>
<p><em>Image: <a href="http://www.flickr.com/photos/lamerie/74766572/">Flickr</a></em></p>


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		<title>The Death of Interruption Marketing</title>
		<link>http://keysplashcreative.com/the-death-of-interruption-marketing/</link>
		<comments>http://keysplashcreative.com/the-death-of-interruption-marketing/#comments</comments>
		<pubDate>Sat, 29 May 2010 10:30:09 +0000</pubDate>
		<dc:creator>Susan Gunelius</dc:creator>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[KeySplash News]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[marketing strategy]]></category>
		<category><![CDATA[engagement marketing]]></category>
		<category><![CDATA[entrepreneur.com]]></category>
		<category><![CDATA[interruption marketing]]></category>
		<category><![CDATA[small business marketing]]></category>
		<category><![CDATA[social media marketing]]></category>
		<category><![CDATA[susan gunelius]]></category>

		<guid isPermaLink="false">http://keysplashcreative.com/?p=1977</guid>
		<description><![CDATA[My new article on Entrepreneur.com discusses how the world of marketing has changed from being reliant on interruption to engagement.
Following is an excerpt from the article, which you can read in its entirety here.
&#8220;With the growth of social media, marketers have learned that simply  interrupting the online conversation doesn&#8217;t always lead to sales, nor [...]]]></description>
			<content:encoded><![CDATA[<p><img class="alignleft size-full wp-image-1966" style="border: 1px solid black; margin-right: 10px;" title="Entrepreneur_Are_You_Engaging_or_Interrupting_200px" src="http://keysplashcreative.com/wp-content/uploads/2008/10/Entrepreneur_Are_You_Engaging_or_Interrupting_200px.png" alt="" width="173" height="118" />My new article on <a href="http://www.entrepreneur.com/marketing/marketingcommunicationscolumnistsusangunelius/article206804.html">Entrepreneur.com</a> discusses how the world of marketing has changed from being reliant on interruption to engagement.</p>
<p>Following is an excerpt from the article, which you can read in its entirety <a href="http://www.entrepreneur.com/marketing/marketingcommunicationscolumnistsusangunelius/article206804.html">here</a>.</p>
<p><em>&#8220;With the growth of social media, marketers have learned that simply  interrupting the online conversation doesn&#8217;t always lead to sales, nor  does it lead to positive word-of-mouth marketing. Now the goal of  marketing is engagement. Consumers want to know, what are you going to  tell them after you interrupt them?  Marketers have discovered that  there is tremendous value in building brands and relationships through  long-term social media strategy vs. short-term direct-marketing tactics  on social websites.&#8221;</em></p>
<p>What do you think?  Is interruption marketing dead?  Leave a comment and share your opinion.</p>


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		<title>The New Social Media Marketing ROI</title>
		<link>http://keysplashcreative.com/the-new-social-media-marketing-roi/</link>
		<comments>http://keysplashcreative.com/the-new-social-media-marketing-roi/#comments</comments>
		<pubDate>Fri, 28 May 2010 16:30:00 +0000</pubDate>
		<dc:creator>Susan Gunelius</dc:creator>
				<category><![CDATA[Advertising]]></category>
		<category><![CDATA[Blog]]></category>
		<category><![CDATA[KeySplash News]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[advertising blog]]></category>
		<category><![CDATA[online marketing]]></category>
		<category><![CDATA[social media marketing metrics]]></category>
		<category><![CDATA[social media marketing performance]]></category>
		<category><![CDATA[social media roi]]></category>
		<category><![CDATA[susan gunelius]]></category>
		<category><![CDATA[yahoo advertising blog]]></category>

		<guid isPermaLink="false">http://keysplashcreative.com/?p=1971</guid>
		<description><![CDATA[I just wrote an article for the Yahoo! Advertising Blog that discusses the new ROI for measuring social media marketing performance.
Following is an excerpt from my article:
&#8220;Tracking online brand advertising and social media marketing success  comes from tracking return-on-impression, the new form of ROI.  Return-on-Impression encompasses two primary soft metric values: eyeballs and [...]]]></description>
			<content:encoded><![CDATA[<p><img class="alignleft size-full wp-image-1969" style="border: 1px solid black; margin-right: 10px;" title="Yahoo_Advertising_From_Return_on_Investment_to_Return_on_Impression_200px" src="http://keysplashcreative.com/wp-content/uploads/2008/10/Yahoo_Advertising_From_Return_on_Investment_to_Return_on_Impression_200px.png" alt="" width="155" height="140" />I just wrote an article for the <a href="http://www.yadvertisingblog.com/blog/2010/05/27/from-return-on-investment-to-return-on-impression/">Yahoo! Advertising Blog</a> that discusses the new ROI for measuring social media marketing performance.</p>
<p>Following is an excerpt from my article:</p>
<p><em>&#8220;Tracking online brand advertising and social media marketing success  comes from tracking return-on-impression, the new form of ROI.  Return-on-Impression encompasses two primary soft metric values: eyeballs and perceptions.&#8221;</em></p>
<p>To learn more about the shift from tracking Return on Investment to tracking <strong>Return on Impression</strong>, follow the link to check out <a href="http://www.yadvertisingblog.com/blog/2010/05/27/from-return-on-investment-to-return-on-impression/">my post on the Yahoo! Advertising Blog</a>.</p>


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		<title>Fight, Flight or Flood &#8211; How to Respond to a Negative Online Buzz about You or Your Business</title>
		<link>http://keysplashcreative.com/fight-flight-or-flood-how-to-respond-to-a-negative-online-buzz-about-you-or-your-business/</link>
		<comments>http://keysplashcreative.com/fight-flight-or-flood-how-to-respond-to-a-negative-online-buzz-about-you-or-your-business/#comments</comments>
		<pubDate>Tue, 18 May 2010 14:46:47 +0000</pubDate>
		<dc:creator>Susan Gunelius</dc:creator>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[Branding]]></category>
		<category><![CDATA[Publicity]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[online marketing]]></category>
		<category><![CDATA[word-of-mouth marketing]]></category>
		<category><![CDATA[brand advocates]]></category>
		<category><![CDATA[brand image]]></category>
		<category><![CDATA[negative online buzz]]></category>
		<category><![CDATA[online branding]]></category>
		<category><![CDATA[online reputation]]></category>
		<category><![CDATA[serm]]></category>
		<category><![CDATA[social media marketing]]></category>

		<guid isPermaLink="false">http://keysplashcreative.com/?p=1956</guid>
		<description><![CDATA[People talk about things that are meaningful to them.  They&#8217;ve been talking about products, brands, businesses and people offline since the first means of communication were created.  Therefore, it&#8217;s not surprising that people today talk on the social Web.  The global conversation is loud and powerful, and it can positively or negatively [...]]]></description>
			<content:encoded><![CDATA[<p><img class="alignleft size-full wp-image-1957" style="margin-right: 10px;" title="flood_warning_sign" src="http://keysplashcreative.com/wp-content/uploads/2010/05/flood_warning_sign.jpg" alt="" width="148" height="148" />People talk about things that are meaningful to them.  They&#8217;ve been talking about products, brands, businesses and people offline since the first means of communication were created.  Therefore, it&#8217;s not surprising that people today talk on the social Web.  The global conversation is loud and powerful, and it can positively or negatively affect your, your brand, and your business.</p>
<p>But what should you do when someone says something negative about you or your business online?</p>
<p>This is one of the most common fears of individuals and businesses considering leveraging the social Web conversation to build their reputations, brands and businesses, and unfortunately, it&#8217;s one of the main reasons that people and companies are not getting the results they want and need from their social media efforts.</p>
<p>Don&#8217;t be afraid to let the audience take control of the conversation.  That&#8217;s where the power of the social Web comes from in terms of building brands and businesses.  And if someone publishes something negative about you or your business online, don&#8217;t try to squash the conversation.  Overtly trying to control the conversation can do far more harm to your reputation than good.  Instead, follow one of the three paths described below to effectively respond to a negative online buzz about you, your brand, or your business.</p>
<h3>1. Fight</h3>
<p>While you don&#8217;t want to appear controlling nor do you want to stop the online conversation (even if it&#8217;s negative), you can fight without looking like a bully.  Join the conversation and nudge it in the <em>right</em> direction (i.e., the direction that is best for you and your business) by addressing misconceptions, admitting mistakes, and demonstrating your desire to fix them and put customers first.  The more time you spend building your audience of brand advocates across the social Web, the more you&#8217;ll start to see those people standing up for you.  Therefore, the fight path offers two effective options &#8212; nudging conversations yourself and allowing your band of brand advocates to nudge it for you.<span id="more-1956"></span></p>
<h3>2. Flight</h3>
<p>While you don&#8217;t want to actually run away from negative online conversations about you or your business, you do want to consider the source of those conversations and evaluate whether or not ignoring them is your best course of action.  The social Web is filled with people who like to stir the pot under the veil of anonymity.  Savvy Web users typically recognize these people and ignore them.  It&#8217;s perfectly acceptable for you to ignore them, too.  Always consider the source of the negativity, evaluate it&#8217;s potential to spread further across the social Web, monitor its progress, and determine if by ignoring it, the negative conversation will die a quick death.</p>
<h3>3. Flood</h3>
<p>While it&#8217;s important to consider the source of a negative online buzz about you or your business in terms of both the person talking and the online destinations where those conversations are happening, it&#8217;s also important to consider how they affect your overall online reputation.  That&#8217;s because people who conduct keyword searches using search engines like Google might find those negative conversations.  Even worse, those negative conversations might rank higher in search engine results for your target keywords than your own Web site or blog does!  That&#8217;s a problem.  Fortunately, you can fix it by flooding the Internet with amazing, shareworthy content with a focus on search engine optimization to effectively bury negative content in search results.</p>
<p>Each path to respond to a negative online buzz has positives and negatives, and in some cases, you might need to pursue multiple paths to massage the online conversation to best benefit you and your business.  The most important thing is that you&#8217;re aware of what&#8217;s being said about you online (e.g., set up a <a href="http://www.google.com/alerts">Google Alert</a> using your name and business name and use tools like <a href="http://monitter.com/">Monitter</a> to track Twitter conversations), evaluate those conversations, and follow the appropriate path to respond to them.</p>
<p><em>Image: <a href="http://www.sxc.hu/photo/1100942">stock.xchang</a></em></p>


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		<title>Harnessing the Power of Social Media &#8211; Interview with Susan Gunelius</title>
		<link>http://keysplashcreative.com/harnessing-the-power-of-social-media-interview-with-susan-gunelius/</link>
		<comments>http://keysplashcreative.com/harnessing-the-power-of-social-media-interview-with-susan-gunelius/#comments</comments>
		<pubDate>Mon, 10 May 2010 18:31:59 +0000</pubDate>
		<dc:creator>Susan Gunelius</dc:creator>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[Interviews]]></category>
		<category><![CDATA[KeySplash News]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[online radio]]></category>
		<category><![CDATA[social media interview]]></category>
		<category><![CDATA[social media marketing]]></category>
		<category><![CDATA[susan gunelius]]></category>
		<category><![CDATA[xlrq]]></category>

		<guid isPermaLink="false">http://keysplashcreative.com/?p=1945</guid>
		<description><![CDATA[Susan Gunelius was featured in a new interview for XLRQ Radio&#8217;s Embrace the Noise program where she discussed how companies, entrepreneurs, and organizations can tap into the power and reach of social media to effectively build brands, relationships and business.
You can follow the link to listen to Harnessing the Power of Social Media with Susan [...]]]></description>
			<content:encoded><![CDATA[<p><img class="alignleft size-full wp-image-1946" style="margin-right: 10px;" title="embrace_the_noise_xlrq_radio" src="http://keysplashcreative.com/wp-content/uploads/2010/05/embrace_the_noise_xlrq_radio.jpg" alt="" width="144" height="180" />Susan Gunelius was featured in a new interview for <a href="http://xlrqradio.com/" target="_blank">XLRQ Radio&#8217;s Embrace the Noise</a> program where she discussed how companies, entrepreneurs, and organizations can tap into the power and reach of social media to effectively build brands, relationships and business.</p>
<p><strong>You can follow the link to listen to <a href="http://xlrqradio.com/audio/XLRQRadio-SusanGunelius.mp3" target="_blank">Harnessing the Power of Social Media with Susan Gunelius</a>.</strong></p>


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